Customer Service

  • PAYMENT

    PayPal is the only acceptable form of payment.
    The payment includes the shipping cost (ePacket).

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet orders and Int'l shipping costs.
    Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries occur on weekdays only. Shipping and Delivery is subject to change and will be determined at the time the order is placed.

    Estimated delivery time assumes orders are placed before 12:00 noon (JST). Orders placed late on Friday or on Saturday and Sunday will not be processed until Monday. Additional charges may be added on Priority, Overnight and International shipping if multiple attempts are made for delivery.

     Standard
    (ePacket)
    Expedited
    (EMS)
      We can ship your items within 3 business days after receiving cleared payment.
    Estimated package arrival is 7 to 14 business days after processing if the order is completed by 12:00 noon (JST).
    We can ship your items within 3 business days after receiving cleared payment.
    Package arrives the 4 to 7 business days after processing if ordered by 12:00 noon (JST).
    Merchandise Total and
    Asia Free $20
    North America, Europa, India and Australia Free $25  
    South America and Africa Free $28  
       
    *custom tax is belong to buyer's responsibility.
    *Some products can't sometimes ship it off on 3 business days.
    *The charge will be sometimes added by the weight of the products.
  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise. Used merchandise cannotWe want you to be completely happy with your order. If for any reason, you are not satisfied, we will gladly accept your timely return of defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 14 days of receipt.

    RETURNING MERCHANDISE BY MAIL
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use he return label provided on the front of your packing slip to ensure proper return address and credit information. Please allow 10 to 14 days for the processing of your return.